FAQ

Frequently Asked Questions (FAQ)

1. Are your products authentic?

Yes! All our items are 100% authentic and sourced directly from trusted suppliers in the U.S. We take pride in offering only original, high-quality beauty products. No knock-offs, no imitations.

2. Why are your prices slightly higher?

Our prices reflect the shipping, customs, and tax costs involved in importing genuine products from the U.S. While slightly higher, this ensures you avoid the hassle of importing items yourself — everything is handled for you, stress-free.

3. How will I know the products are original?

We work exclusively with legitimate distributors, and every product goes through a quality check before shipping. If you're ever in doubt, you're backed by our 7-day money-back guarantee — no questions asked.

4. What is your return policy?

We offer a 7-day money-back guarantee. If you're unhappy with your order for any reason, simply reach out to us within 7 days of receiving your package and we'll arrange a return or refund.

5. How long does delivery take?

Delivery takes 7 to 14 working days nationwide. We’ll send you tracking details within 2 to 3 days of placing your order.

6. Is delivery free?

Yes! We offer free shipping nationwide, and we use The Courier Guy to ensure your package arrives safely.

7. How can I contact you?

Feel free to reach out to us at info@barginhut.co.za for any questions or concerns.